Frequently asked Questions

FaQs

#

WHAT PAYMENT METHODS ARE ACCEPTED?

We accept wire transfer,bank transfer and payments via Transferwise only. Please ensure your invoice number is indicated on the payment reference so your order is processed as quickly as possible.

#

DO YOU ACCEPT RETURNS?

As all cases are made to order and custom to your requirements we are unable to accept returns unless it is our mistake, please ensure all measurements provided are accurate.

#

WHICH COUNTRIES DO YOU SHIP TO?

We ship all our cases worldwide seven days a week. Some countries may be subject to import tax and duties, it is the customers responsibility to ensure they check before ordering. Orders shipped outside of the EU come complete with necessary paperwork to aid smooth transition at the customs department.

#

Why haven't i received a reply from my form ?

We endeavour to respond to everyone in a timely manner some customers have informed us that our response emails have ended up in there junk folder, Please check your junk folder just in case.

#

WHAT'S THE AVERAGE PRODUCTION AND DISPATCH TIME?

Probably the most asked question, the simple answer is usually 4-8 weeks depending on raw material levels and the current order book.

We build and manufacture everything from scratch - nothing is outsourced so things do happen from time to time.

© 2020 Scott Dixon Inc. All Rights Reserved. Developed by StewartsWebWorks.com